THE IMPORTANCE OF EMPLOYEES AND STRUCTURE OF MANAGEMENT IN GUEST SATISFACTION ON RESTAURANT PRODUCTS AND SERVICES.
Dr. M.K. Ganesh,
Dr. M.K. Ganesh,
Senior lecturer - NITHM Hyderabad
Abstract:
Travel and tourism sector of India is generating more than 13 million direct and indirect jobs. Arnab Mitra, 2019. Tourism industry is the second largest employment generation among the world after manufacturing industry and has a growth rate of 3.9% in the year 2019, WTTC report 2019. Tourism and Hospitability industries are human centric industry and depend up on the abilities of skilled employees. Guest’s satisfaction levels certainly lead to success and failure this sector. Employee’s satisfaction may help the organizations to bring high productivity as well as low turnover, it can reduced absenteeism and increased self-confidence and commitment level of individuals towards the organization.
The purpose of this research is to define the cause for the construction of management and skilled employees to increase the guest satisfaction in terms of quality level of restaurant goods and services.. The methodology used for this research has been polling of 150 guests in 10 restaurants in Hi-tech city, Hyderabad during 2018. The process of measuring satisfaction was performed by monitoring the attitudes and perceptions of users in terms of quality of products and services which marks food quality, service quality and ambience quality and price/quality ratio.
Keywords: Hospitality industry, structure of management, restaurant products.
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