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THE IMPORTANCE OF EMPLOYEES AND STRUCTURE OF MANAGEMENT IN GUEST SATISFACTION ON RESTAURANT PRODUCTS AND SERVICES.
Dr. M.K. Ganesh,
Dr. M.K. Ganesh,
Senior lecturer - NITHM Hyderabad
Abstract:
Travel and tourism sector of India is generating more than 13 million direct and indirect jobs. Arnab Mitra, 2019. Tourism industry is the second largest employment generation among the world after manufacturing industry and has a growth rate of 3.9% in the year 2019, WTTC report 2019. Tourism and Hospitability industries are human centric industry and depend up on the abilities of skilled employees. Guest’s satisfaction levels certainly lead to success and failure this sector. Employee’s satisfaction may help the organizations to bring high productivity as well as low turnover, it can reduced absenteeism and increased self-confidence and commitment level of individuals towards the organization.
The purpose of this research is to define the cause for the construction of management and skilled employees to increase the guest satisfaction in terms of quality level of restaurant goods and services.. The methodology used for this research has been polling of 150 guests in 10 restaurants in Hi-tech city, Hyderabad during 2018. The process of measuring satisfaction was performed by monitoring the attitudes and perceptions of users in terms of quality of products and services which marks food quality, service quality and ambience quality and price/quality ratio.
Keywords: Hospitality industry, structure of management, restaurant products.
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/ MBA 2005-07
Abhishek Patawar
/ BBA 2012-16For me, Life in “ NITHM “ has been breath-taking and enriching. The environment not only helped me in imbibing knowledge but also in developing my overall personality, fuelling confidence in me. My sincere thanks to all the Faculty members, mentors and everyone in “NITHM” family for their support and altruism. They have played a very crucial role shaping me & proved me right, in selecting “ NITHM “ over other colleges. I’m carrying along with me beautiful memories of this place and will always cherish them. Thank you “ NITHM “ for making this journey so pleasant.
B. Mounika
/ MBA 2016-18Hotel Management is one of the unique field one could ever get exposure too and of course I got lucky. Working in hotel industry has been my dream throughout. I got the opportunity to work in Taj Mumbai, one of the greatest achievements. Learned a lot, got exposure to the real hotel industry world. This sure helps to build my career.
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/ MBA 2014-16‘’I will forever be thankful to NITHM’’
It was my enormous fortune to be a part of ‘’NITHM’’. The entire faculty and department leave no stone unturned to shape one's future. My two years at NITHM have been a wonderful experience of learning with prolific exposure to the outside. Huge respect, love and devotion for the entire faculty and department. It's their efforts that make me count myself into a better professional.
Siddharth
/ BBA 2005-08My leadership sets a paradigm in the hospitality industry and among my team. I am a seasoned expert in hospitality based project management, real estate and asset management expert, specializes in feasibility studies of hotels in Europe and Middle East. A passionate professional that goes beyond guest’s expectations and exceeds in service orientation. A people’s person, motivated to mentor, coach and nurture talent within the team.
Taaj Khan
/ MBA 2004-06“MUST HAVES” required to advance in hospitality industry: As there is advancement in every field, there should be a proper research on how technology should be accessed in creating world class cuisines with out disturbing its ancient flavour, aroma and natural assence. “We are sitting in the shade today because someone has planted a tree a long time ago.” Name: Taaj Khan Mohammed PR & Media Consultant. NITHM Alumnus
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